Name: YourCleanOrbit - Premium Cleaning Services Cebu
Address: Cebu City, Cebu, Philippines
Telephone: +63 961 799 0461

Information We Collect

Personal Information

We collect information that identifies, relates to, describes, or could reasonably be associated with you ("Personal Information"). This includes:

Contact Information: Name, email address, mailing address, phone number, and other similar contact data.
Service Information: Property details, cleaning preferences, special instructions, access codes, and service history.
Financial Information: Payment information such as credit card details when you make payments for our services.
Identification Information: Government ID, driver's license, or other identifiers when required for verification.
Communications: Records of your correspondence with us, including emails, chat transcripts, and call recordings.

Automatically Collected Information

When you visit our website or use our Services, we automatically collect certain information about your device, including:

Device Information: IP address, browser type, device type, operating system, and unique device identifiers.
Usage Information: Pages viewed, links clicked, time spent on pages, referring/exit pages, and clickstream data.
Location Information: General location based on IP address or more precise location when you authorize location services.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for various purposes, including to:

Service Provision

Provide and maintain our cleaning services
Process transactions and send related information
Schedule service appointments and send reminders
Provide customer support

Communication

Send technical notices and support messages
Respond to your comments and questions
Send marketing communications (with your consent)
Provide news and information about our services

Improvement & Development

Improve and optimize our services
Develop new features and functionality
Analyze usage patterns and trends
Gather feedback to enhance user experience

Legal & Security

Comply with legal obligations
Enforce our terms of service
Detect, investigate, and prevent fraudulent activities
Protect the rights, property, or safety of our company, users, or others

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data storage, marketing assistance, and customer support. These providers are obligated to use your information only as necessary to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., to meet national security or law enforcement requirements). We may also disclose your information to:

Enforce our terms of service
Protect the rights, property, or safety of our company, users, or others
Prevent fraud or illegal activities
Protect against legal liability

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of the transaction, subject to the same privacy protections.

With Your Consent

We may share your information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. Our security measures include:

Data Protection

Encryption of sensitive data in transit and at rest
Secure data storage with access controls
Regular security assessments and penetration testing
Employee training on data protection practices

Access Controls

Role-based access to personal information
Multi-factor authentication for system access
Regular review of access privileges
Immediate deactivation upon employee termination

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. If you have any questions about the security of our services, please contact us at [email protected].

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a structured, commonly used, and machine-readable format.

Correction and Deletion

You have the right to request that we correct or delete your personal information in certain circumstances, subject to certain exceptions.

Objection and Restriction

You have the right to object to certain processing of your personal information or to request that we restrict the processing in certain circumstances.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We may take steps to verify your identity before responding to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more detailed information about our use of cookies, please see our Cookie Policy.

Managing Cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may impact your experience of our services. Most browsers allow you to:

View what cookies are stored on your device and delete them individually
Block third-party cookies
Block all cookies from a particular site
Block all cookies from being sent

You can also manage preferences through your browser settings or device settings. For more information about how to modify your browser settings to block or filter cookies, visit aboutcookies.org.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on factors such as:

The purpose for which the information was collected
Legal and regulatory requirements
Resolution of disputes
Enforcement of our agreements

Typical Retention Periods

Customer Information: For the duration of your relationship with us plus 5 years
Marketing Data: Until you unsubscribe or opt-out plus 2 years
Website Analytics Data: 26 months
Financial Transaction Records: 7 years (as required by law)

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided in the "Contact Information" section below so that we can delete the information.

Note: Our services may be used in households with children, and our staff may interact with children during cleaning services. In such cases, we collect only the information necessary to provide our services and ensure the safety of our staff and your household.

International Data Transfers

We may transfer, store, and process your personal information in countries other than your own. Our servers are located primarily in the Philippines, but we may also use servers located in other countries to provide our services. These countries may have different data protection laws than your country of residence.

Transfer Safeguards

We ensure that international transfers of personal information are protected through:

Appropriate data protection agreements
Compliance with applicable data transfer regulations
Implementation of appropriate technical and organizational security measures

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy and notify you by:

Posting the updated policy on our website
Sending you an email notification if you have provided your email address
Displaying a notice on our website indicating that changes have been made

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated policy.

Notification of Material Changes: We will notify you of any material changes to this Privacy Policy that materially affect how we use or share your personal information. Notification will be provided via email or prominent notice on our website at least 30 days before the changes take effect.

Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Company Name: yourcleanorbit

Address: Cebu City, Cebu, Philippines

Phone: +63 961 799 0461

Email: [email protected]

We will respond to your request within a reasonable timeframe and in accordance with applicable law.